This document (General Conditions of Sale) defines the conditions applicable to sales concluded between, on the one hand, persons making a purchase via the Anjali d'Oc website http://www.ayurveda-traditionnel.com, here- hereinafter referred to as "the client" and on the other hand the micro-enterprise Anjali d'Oc, hereinafter referred to as "Anjali d'Oc". These conditions concern natural or moral persons purchasing on ayurveda-traditionnel.com
Price of the items
All prices are indicated in euros all taxes included, excluding shipping costs.
The price validity period for items offered on ayurveda-traditionnel.com is 24 hours from their publication on the site www.ayurveda-traditionnel.com. Items will be invoiced on the basis of the rates in effect at the time of order entry. They remain the property of Anjali d'Oc until full receipt of the price by Anjali d'Oc. This price is payable in full and in a single payment.
The customer can place an order on the website www.ayurveda-traditionnel.com.
The ordering process is as follows:
Choice of articles and addition to basket
Validation of the contents of the basket
Identification on the site www.ayurveda-traditionnel.com if the customer is not already identified
Choice of delivery method and acceptance of the GTC
Choice of payment method
The customer will receive an e-mail summarizing his order.
Anjali d'Oc retains ownership of the items until full payment of the order, that is to say, receipt of the price of the order by Anjali d'Oc.
Anjali d'Oc reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order or who would present in its eyes any form of risk.
Any order implies acceptance of the prices and description of the items available for sale.
Anjali d'Oc is committed to honoring orders received on the website. In the absence of availability of one or more ordered item (s), Anjali d'Oc undertakes to inform the customer as soon as possible, and if necessary may choose to receive his order with a longer delay. long or to cancel his order.
The images and photos in our catalog are not contractual, the prices are indicated including all taxes, subject to printing errors.
Sending and Delivery
Our standard sender is Colissimo. Note that the cost of transport is calculated according to: weight, and destination.
Shipping costs include packaging, handling and postage. We advise you to group your purchases into a single order. We cannot group two separate orders and you will have to pay the shipping costs for each of them.
Know that our packages are oversized and protected as much as possible.
The deadlines for products in stock are generally between 24 and 72 hours for packages to France (allow 1 additional day for packages to Corsica) and are 2 to 5 days for packages to others member countries of the EEC.
We accept orders when out of stock but you must confirm this by replying to our email specifying the deadlines.
However, delivery times are always indicative. They cannot constitute a commitment or create a reason for a penalty or damages in the event of delay on the dates provided.
The consumer is required to check the condition of the goods on delivery and to report the damage due to the carrier on the delivery slip as well as to Anjali d'Oc within 48 hours.
Any anomaly concerning the delivery (product missing from the delivery note, damaged or broken products, etc.) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the customer's signature.
Payment for purchases is made:
- By paypal
No cash refund will be made by Anjali d'Oc in the event of the return of one or more items paid for by gift card. The corresponding card will be automatically re-credited with the corresponding amount by the partner concerned.
Anjali d'Oc reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by credit card from officially accredited organizations or in the event of non-payment.
Anjali d'Oc notably reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. 'administration.
Exchange, return and refund
Deadline for returning an item
The customer has a legal period of 7 clear days to exercise his right of withdrawal from the date of receipt of the goods without having to justify reasons or pay penalties. The modalities for exercising this right of withdrawal are mentioned in the paragraph "Exchange and return conditions" below. Return costs will be deducted from the refund. The customer will be refunded the sums paid as soon as possible and at the latest within 30 days of the date on which he exercised his right of withdrawal.
Conditions of exchange and return for refund
The returned item (s) must be new, unused and perfectly undamaged.
Any exchange or return must be the subject of an exchange or return request from the "My account" section of the site www.ayurveda-traditionnel.com
All returned items must be returned perfectly intact.
Upon receipt of the package, Anjali d'Oc will judge the perfect condition of the returned merchandise. No return will be accepted if the returned items have been visibly used or damaged by the customer and such use or damage renders the items unfit for sale. If the return is refused by Anjali d'Oc, the items will then be returned to the customer at Anjali d'Oc's expense without the customer being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of its warranty rights on the goods sold.
In the event of an exchange, if the returned items have been visibly used or damaged by the customer and this use or damage makes them unfit for sale, Anjali d'Oc may exercise all corresponding recovery actions from the customer. .
For any information or question, Anjali d'Oc Customer Service can be contacted by phone from Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 6 p.m. at +33 6 31 93 10 12
You can also contact us by email via the Contact section
Anjali d'Oc is fully responsible towards the client for the proper performance of the contract concluded with the client.
However, Anjali d'Oc cannot be held liable for the non-performance or improper performance of the contract concluded in the event of force majeure, the occurrence of an event attributable to the customer or any inconvenience, unforeseeable and insurmountable damage inherent in the use of the Internet network, in particular a break in service, an outside intrusion or the presence of computer viruses.
The Anjali d'Oc site contains hypertext links that may lead to other websites. The responsibility of Anjali d'Oc cannot be held liable for the content of these websites if they contravene the legal and regulatory provisions in force.
The photographs and illustrations accompanying the products on our website have no contractual value and can not therefore engage the responsibility of Anjali d'Oc.
All the articles offered by Anjali d'Oc are subject to the legal guarantee provided for by articles 1641 and following of the Civil Code.
The customer has a period of 3 days from the delivery to form any reservations or complaints for non-conformity or apparent defect of the delivered items, by e-mail via the contact form; or by registered mail with acknowledgment of receipt to the following address: 15 place de la Mairie, 11310 Saissac - France
After this period and failing to comply with this formality, the items will be deemed to conform and free from any apparent defect and no complaint can be validly accepted by Anjali d'Oc.
If the apparent defect or lack of conformity of the item is proven, Anjali d'Oc undertakes to replace the item or reimburse the customer as soon as possible and at its expense.
This reimbursement will be made within a maximum period of 30 days.
However, Anjali d'Oc cannot be held responsible for the misuse and / or intensive use of the items that the customer may make of them.
All texts, comments, works, illustrations and images reproduced on Anjali d'Oc are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code. Any total or partial reproduction of the Anjali d'Oc site is strictly prohibited without prior agreement.
Protection of personal data
This data collection is carried out:
when the customer creates an account,
when the customer subscribes to newsletters or alerts offered by Anjali d'Oc,
when the customer places an order or a return request on the site,
when the customer contacts Anjali d'Oc Customer Service,
when the customer takes part in a competition,
when the customer browses the site and consults articles,
when the customer writes a comment or an opinion on an article,
when the customer shares a review with a friend by sending an email from an item file,
The data collected is intended for the use of Anjali d'Oc. They are necessary for the processing and management of customer orders as well as for the commercial relationship between Anjali d'Oc and the customer. They also allow Anjali d'Oc to provide the client with personalized services and improve the relevance of the information offered to him.
Anjali d'Oc is responsible for their processing. They can be sent to companies and subcontractors to which Anjali d'Oc uses in the context of the execution of orders and the services offered.
The user is informed that this automated processing of information, in particular the management of users' e-mail addresses, was declared to the CNIL on 05/21/2012 under number 1587899 v 0. In accordance with under the law of January 6, 1978, the user has the right to access, rectify, modify and delete data concerning him. The user can expressly object to the disclosure of his contact details. To do this, he just needs to report it by writing to Anjali d'Oc, 15 place de la Mairie 11310 Saissac - France, or by email via the Contact section.